I recently attended the housekeeping
training session being done in our society. I live in Gurgaon and I am a member
of our RWA (Resident Welfare Association). Every now and then, one member of
the RWA is required to attend the housekeeping training so that we know what cleaning is happening and how it is happening in our society.
I was surprised to see the level of professionalism these cleaning services in Delhi NCR
believe in. There was some senior from the facility management team who was
training the cleaning staff and was telling them to prepare fresh cleaning
solution according to the manufacturer’s instructions using appropriate PPE
according to Material Safety Data Sheet (MSDS). He told everyone to place ‘wet
floor’ caution sign outside of room or area being mopped. He also told cleaning
people to divide the area into sections (for example corridors may be divided
into two halves, lengthwise, so that one side is available for movement of
traffic while the other is being cleaned.) This senior was an expert who gave
enough detailing on smallest of cleaning task. For instance, he told people how
to immerse mop in cleaning solution and wring out as well as how to push mop around
skirting’s first, paying particular attention to removing soil from corners, avoiding
splashing walls or furniture. The cleaning staff was being advised to use a figure
eight stroke in open and wide spaces, overlapping each stroke; to turn mop head
over every five or six strokes. While in small spaces, it was advised to start
in the farthest corner of the room, drag the mop toward oneself, then push it
away, working in straight, slightly overlapping lines and keeping the mop head
in full contact with the floor.
It was actually good to see the
cleaning staff being trained so well, which in turn improves the quality of
services being delivered.
