Cleaning Staff Is Trained Even In The Smallest Of Cleaning Tasks

I recently attended the housekeeping training session being done in our society. I live in Gurgaon and I am a member of our RWA (Resident Welfare Association). Every now and then, one member of the RWA is required to attend the housekeeping training so that we know what cleaning is happening and how it is happening in our society. I was surprised to see the level of professionalism these cleaning services in Delhi NCR believe in. There was some senior from the facility management team who was training the cleaning staff and was telling them to prepare fresh cleaning solution according to the manufacturer’s instructions using appropriate PPE according to Material Safety Data Sheet (MSDS). He told everyone to place ‘wet floor’ caution sign outside of room or area being mopped. He also told cleaning people to divide the area into sections (for example corridors may be divided into two halves, lengthwise, so that one side is available for movement of traffic while the other is being cleaned.) This senior was an expert who gave enough detailing on smallest of cleaning task. For instance, he told people how to immerse mop in cleaning solution and wring out as well as how to push mop around skirting’s first, paying particular attention to removing soil from corners, avoiding splashing walls or furniture. The cleaning staff was being advised to use a figure eight stroke in open and wide spaces, overlapping each stroke; to turn mop head over every five or six strokes. While in small spaces, it was advised to start in the farthest corner of the room, drag the mop toward oneself, then push it away, working in straight, slightly overlapping lines and keeping the mop head in full contact with the floor.

It was actually good to see the cleaning staff being trained so well, which in turn improves the quality of services being delivered.